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At PIXIE LAMPS, we strive to ensure your satisfaction with every purchase. If you’re not completely happy with your order, our Returns & Refund Policy makes the process simple and hassle-free.

1. Eligibility for Returns

  • Time Frame: Items must be returned within 30 days of delivery.
  • Condition: Products must be in their original, unused condition, with all tags and packaging intact.
  • Exclusions: Items marked as non-returnable, customized orders, or clearance sale products are not eligible for returns.

2. How to Initiate a Return

  • Contact Us: Email us at you@pixielamps.com with your order details, reason for return, and any supporting photos (if applicable).
  • Approval Process: Once your return is approved, we’ll provide instructions for shipping the item back to us.

3. Return Shipping

  • Responsibility: Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Tracking: We recommend using a trackable shipping service to ensure safe delivery.

4. Refund Process

  • Inspection: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • Refund Method: Approved refunds will be issued to your original payment method. Please allow 5-10 business days for the funds to reflect in your account.
  • Partial Refunds: If items are returned in a condition different from their original state, a partial refund may be issued at our discretion.

5. Exchanges

  • We offer exchanges for defective or damaged items. Contact us at you@pixielamps.com to arrange for a replacement.

6. Non-Returnable Items

  • Gift cards
  • Customized or personalized items
  • Items purchased during clearance sales or final-sale promotions

7. Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 7 days of delivery. Provide photos of the damaged item for verification, and we’ll arrange a replacement or full refund, including return shipping costs.

8. Contact Us

For any questions or concerns about returns or refunds, please contact:

Thank you for choosing PIXIE LAMPS! Your satisfaction is our priority.